Congratulations to Nicky Strong who recently received the Chief Ambulance Officer’s Recognition of Achievement Award for her commitment to the Non-Emergency Patient Transfer Service (NEPTS).

Nicky joined the ambulance service as an Ambulance Care Assistant in March 2019, she quickly progressed to become the Patient Transfer Service Supervisor. NEPTS transports people, who are unable to travel by other means, to and from doctors surgeries and the hospital for medical appointments.

The award was presented to Nicky in recognition of her commitment, enthusiasm and continual willingness to go above an beyond her normal duties, often stepping in to assist the Emergency Ambulance Service.

Operations Lead Stuart Malley described Nicky as “simply one of the best assets the service has”. Mr Malley said: “She is always good natured and is continually prepared to go above and beyond for the service and in the care of her patients.”

Aimee Lihou, Head of Quality & Patient Safety added: “Nothing is too much trouble for Nicky and the help she gives the Emergency Ambulance Service during periods of high demand is invaluable.”

Nicky said: “For some people, who are otherwise confined in their own homes, we might be the only people they see from week to week and those patients are often just grateful to have someone to talk to. I get so much satisfaction from the feeling that I have made a little bit of a difference.”

Nicky was presented with her award by St John board member Jurat David Hodgetts.