Terms and conditions
As a local resident, by becoming a member of our Subscription Scheme, you will help us to provide essential ambulance services to the Bailiwick of Guernsey.
By becoming a Subscriber, you will be entitled to:
- 5 emergency ambulance responses (regardless of age or pre-existing medical conditions); including assessment and medical treatment by a paramedic or other qualified ambulance clinicians;
- 10 non-emergency patient transfers (under the direct instructions of a Health Care Professional where you are unfit to travel by any other means for medical treatment or a medical appointment);
- 5 Marine ambulance response or transfer by the marine ambulance, assessment and treatment by ambulance clinicians on the Flying Christine III.
You will not become a St John Subscriber or be entitled to the benefits of the Scheme until you have made payment in full or had accepted your direct debit mandate no less than 24 hours prior to being able to utilize the scheme benefits.
The subscription year and charges run for a calendar year. At the end of each year St John announces its charges and terms for the following year.
Payment can be made by monthly direct debit, for a minimum of 12 months, or by up front payment for the full calendar year.
To become a member of our Subscription Scheme, you must pay the membership fee an individual (adult, child or senior citizen).
To be eligible for a child or senior citizen membership of the Scheme, the subscriber must be under the age of 18 or be 65 years of age or over respectively at the time of taking out the subscription.
Sark residents taking a subscription would need to pay the fixed Sark rate, regardless of age but subject to the same terms and conditions.
Joining as a new Subscriber and making payment
You may sign up as a new member to the Subscription Scheme at any time and pay by using our online self-service portal on our web site or by completing and returning a St John Subscription Scheme leaflet and returning this to us by post.
You can also join by personally visiting Ambulance Headquarters during weekday office hours. ( 08:30 to 16:30 Monday to Friday )
You can pay by one of the following options:
- Debit/Credit card – through the online subscription portal (Please note, we do not accept American Express);
- Cheque, cash or Debit/Credit card (in person);
- By setting up a direct debit.
Cheques which are sent to our registered office address will be banked within 30 days of receipt. In the event there is an error on your cheque, your cheque is returned unpaid or you have completed the joining form incorrectly, we will contact you.
Your cover will be effective from once we receive your cheque, so long as there are no errors or the cheque is not returned unpaid. If this occurs you will not be covered until payment in full is made by you.
You may, at any time, choose to pay by setting up a Monthly Direct Debit. We will endeavour to debit the funds on the last working Friday of each calendar month. Should any Direct Debit subscribers wish to change their bank details they need to cancel the old instruction with their bank (if not closing their account) and complete a new form.
If a Direct Debit is returned unpaid you will not be covered until payment by you is made in full.
In the event of cancellation of your subscription, you will not be charged a cancellation fee. Additionally, you will not be entitled to a partial or full refund.
Renewing membership of the St John Subscription Scheme.
Existing members of the St John Subscription Scheme will receive either a letter or email with instructions on how to renew for the following year.
Please see our Privacy Notice or send a request to our offices.